Policies

What About your refund policy on Diamonds?

Diamonds are 100% refundable up to 30 days after the original purchase as long as they are returned in the original condition and with any accompanying original laboratory report.

What happens after the 30 days?

After 30 days, Diamonds are 70% refundable from the original purchase price, when accompanied by the original laboratory report, and in the original condition.

What If I decide that I would like to trade my diamond for something else?

If you wish to upgrade any certified diamond that you purchased at Windy City Diamonds, L.L.C., we offer a you the full amount that you originally paid for your diamond, at any time, as long as the diamond has not been damaged or altered, and is accompanied by the original laboratory report that you received when you purchased your diamond.

Conditions to be aware of:

Diamonds are only refundable with the original laboratory report, and must be in the original mint condition. Mountings and Labor are not refundable at any time.

How Long Does it Take to Make a Custom Made Ring?

Normally, we can manufacture a custom designed piece of jewelry for you within about 2 to 3 weeks. This is amazingly fast compared to most manufacturers.

How much extra does it cost to make a Custom Piece of Jewelry?

There is a misconception that this process must be very expensive. The reality is that someone must make the ring in the first place, we are simply doing this for you, so the additional expense is very little to make this piece of jewelry exactly the way you would like it. No need to compromise on your ring. After all, this will be worn for a long time.

What is your refund policy on Custom Made Jewelry?

Custom designed and manufactured jewelry has been made exclusively for you and is non-refundable.